There was a time when it seemed like the only thing that could blast me out of bed in the…
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Getting Older: What Smell?!
As I get older, all sorts of odd things are happening. I’m told they’re all perfectly normal. The latest… my…
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Getting Older: Feeling Ancient with a Single Question!
Years ago, when I oversaw a large call center, I had a young team member stop me and ask, “What…
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Solve it with 5 Whys: A Simple Tool for Problem Solving
Have you ever had a problem, whether at work or at home, that just doesn’t seem to get fixed? You…
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“Easy Decision” is an Oxymoron
Have you ever found yourself needing to make a decision, and you just can’t? It doesn’t have to be a…
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Hold the Spice, Please!
You’re not going to believe this, and don’t tell anyone, but Taco Bell© is spicy. That’s right, you heard me….
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